One of Idaho’s Fastest Growing Construction Companies
Written by Ken Lambert, CSI
They say you’re only as good as your reputation, and if that adage holds true then Construction Solutions Company (CSC) has a status that’s as good as gold. With 70% of their revenue coming from referral or repeat business, they have found that the best way to build that standing is by performing on a level that continues to grow their network and earn them the status of being a company that prides itself on properly assessing their customer’s needs while communicating in a polished and honest manner.
“We built our business on having good relationships with our clients; most of our work is word of mouth.” Eric Wall, director of business development notes, “Our contracts are 2% public works, 23% private via bid list, and 75% negotiated. So, our reputation and revenue is primarily based on how we perform for our clients. Making sure the customer service side of things is handled properly is crucial to our success,”.
The company started its LLC in 2010, and officially began construction work in June of 2011. Headed by Eric Wall, Jim Turner as director of operations, and Jared Turner as construction manager, they have grown significantly in success and size in the past seven years. In 2017 they already have enough in the pipeline to double what they did in 2016- which was a previous high.
They continue to strive to please the customers that keep coming back, while looking to grow their client base. Currently licensed in Washington, Oregon, Idaho, North Dakota, South Dakota, and Minnesota, they aim to expand their reach by building approximately 50 percent of their work outside of their home base of Idaho. In the last year, however, roughly 90 percent of their work was located in Idaho- due to high (local) demand. Considering the energy codes in their home state, CSC pays specific attention to making their buildings as energy efficient as possible through the utilization of various green building principles. Taking pride in their stylistic and resourceful approach to construction, the company is able to create buildings that fit the visions of their customers. Some of their top projects have been for Alpha Graphics, McDonalds, Pizza Hut, DL Evans, and Noodles & Company.
An Alpha Graphics project was one that was recently completed, and the workmanship shows. Being a 12,000 square foot project, it was no easy feat to create something that seamlessly blended the retail aspect of being both an office space and a manufacturing facility. However, Construction Solutions Company was able to accomplish this with an artistic spin that resulted in one of the most innovative and attractive buildings in Idaho Falls.
On a larger scale they have done a significant amount of national chain work, which has had multiple benefits. Working with companies like McDonalds and Pizza Hut, CSC has been able to prove that they can handle national clients, and even more specifically restaurant work. In these situations low bid isn’t as important as working on the customer’s schedule, as well as exhibiting prior experience. Since customer satisfaction is the number one priority, CSC knows that working with these companies means working on their timeline, which often translates to a great deal of logistical management. Thankfully, this is a key skill of CSC. A major renovation project for McDonalds last August, which included renovating the interior and building a new parking lot, came with many of the challenges that CSC was more than willing to rise to. They had to keep the restaurant open, as well as the drive-thru. The goal of the client was to limit their revenue loss, which they kept in the forefront of their mind while conducting the scheduling and staging. That being said, it was a lot of work at night and because of that, this project demanded a great deal of late and overnight hours. Luckily, CSC prides themselves on having employees that are willing to get the job done.
Although in general there is a labor shortage and decrease in quality of labor (in Idaho and nationally), CSC combats this by doing internal training in the field and making sure that those sorts of negative market trends never become a hindrance to their projects. They have around 7-10 field employees, plus an additional five for the office and partners involved. The smaller size of the company allows them to more efficiently plan for the future and implement continuous improvement strategies in order to ensure the controlled growth and diversity of CSC as they mature over time.
CSC’s access to, and innovative use of, technology also makes them a superior partner to various owners. With Microsoft Project for scheduling, BIM and Autocad, and Sage Contracting, CSC is able to maintain organization while turning out projects that earn them their customer’s satisfaction. They regularly work with three to four architects on a steady basis in order to have the best design-build outcome. In addition, they have been in conversations with Laser Fish on a document control system that will automate all their daily logs and schedules. The ultimate goal is to have everything distributed seamlessly so that there is an easy flow of information for all the players in the project. There are always a lot of moving pieces in sizeable projects, but they make sure to hire the best and keep everyone up to speed as the project develops. The key is having honest and amicable relationships with both a core group of subcontractors and the customer/owner base. CSC wants to have employees that are willing to go the extra mile and truly feel part of a team and a valuable organization.
The point of growing all of these strong relationships is to gain the inherent perception and confidence that Construction Solutions Company is going to be just as dedicated every single time they’re hired. Having a company with as good a reputation as CSC takes hard work, which is in no short supply in Idaho Falls. In the end, customers want to walk away happy with a project, but because of the commitment to communication and excellence, many clients (as noted within their online testimonials) also walk away with new friends.